14 days.
No drama.

14-day returns, fast damage claims, and store credit — here is how it all works.

Not happy with something? Here is exactly how returns, damage claims, exchanges, and refunds work at DankCave.

How to return an item

If you are unsatisfied for any reason, you may request a return within 14 days of delivery by emailing returns@dankcave.com with your order number and reason for return.

  • DankCave only accepts returns of unused product within 14 days of delivery.
  • Used product will not be returned under any circumstance.
  • All returns must have an RMA number prior to shipping.
  • Returns incur a 15% restocking fee.
  • Returns in exchange for store credit do not incur the 15% restocking fee.
  • Shipping charges and rush processing fees are non-refundable.

Once a return has been filed online and approved, a prepaid shipping label will be emailed to you.

Broken, incorrect, or mislabeled items

Received something broken, incorrect, or mislabeled? File a claim by emailing returns@dankcave.com within 72 hours of delivery.

Include a few photos of the packaging and item, and be sure to add your order number to the email.

  • We will replace the broken item(s) with a functional unit at no additional cost.
  • We may request that you send back the original broken item — at no cost to you.

Returned to sender

If your package has been returned to sender due to an invalid address, you can choose to have it reshipped to an alternate or corrected address. Postage cost will not be covered.

Please contact us at support@dankcave.com if your package has been returned.

Filing windows

  • Returns: within 14 days of receiving your item — email returns@dankcave.com with your order number and reason.
  • Damage claims: within 72 hours of receiving the item — email returns@dankcave.com with your order number and photos of the item and packaging.

Can I exchange for store credit?

Yes — you have 14 days. Email us at support@dankcave.com with your order number. Once the item has been returned and approved, a store credit will be applied to your DankCave account.

Do you accept returns on used items?

No, we do not accept returns on used items.

When will I get my refund?

Once a refund has been approved and issued, please allow 3–5 business days for your bank to clear the funds.