Piazzale Ferrara
Via Mincio, 4, 20139

Monday - Friday 09:00 - 17:00
(686) 492-1044


Shopville Le Gru
Via Chisola, 5, 10126

Monday - Friday 09:00 - 17:00
(686) 492-1044

Contact with an expert

    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    We apologize for the delay in your order's arrival. To track your order, please use the tracking link provided in your shipping confirmation email. If there are any issues or further delays, contact our customer service team ( with your order number for assistance.

    Do you deliver on public holidays?

    Our delivery services are limited on public holidays, which might result in delays. Orders placed on or just before public holidays will likely be processed the next working day. We appreciate your patience and understanding.

    Do you deliver to my postcode?

    Currently, we are unable to deliver to certain postcodes. To check if your area is serviced, please visit our delivery information page or contact our customer support with your postcode for confirmation.

    Is next-day delivery available on all orders?

    Next-day delivery is available for most of our products, provided the order is placed before our cutoff time. However, some exceptions apply due to the size, stock availability, or delivery location. Please check the product details page for specific delivery options.

    Do I need to be there to sign for delivery?

    No, you do not need to be present to sign for delivery. Our delivery process is designed to securely leave your package at your doorstep or in a safe place. If you have specific delivery instructions, please include them with your order or contact our customer support team.