Contact with an expert
Questions about an order, a product, or just want a recommendation? Real humans in Tracy, CA — we usually reply within a day.
Frequently asked questions
My order hasn’t arrived yet. Where is it?
Track your order any time from your account or the tracking link in your shipping email. If it is past the estimated window, email us and we will chase the carrier.
Do you deliver on public holidays?
Carriers do not run on major public holidays, so those days are not counted in delivery estimates. Orders placed on a holiday ship the next business day.
Do you deliver to my postcode?
We ship to all 50 U.S. states. Enter your ZIP at checkout to see available options and estimated arrival.
Is next-day delivery available on all orders?
Express (2-day) is available on most in-stock items. Choose it at checkout — cutoff is 2pm PT for same-day dispatch.
Do I need to be there to sign for delivery?
An adult signature (21+) may be required. Have a valid government-issued ID ready.
